Thanks for using our app.
To further assist with your request, kindly give us access to your store by creating a Staff account following the below steps:
- Go to Shopify admin >> Settings >> Users and Permissions >> Add Staff
- Enter the first name (Transtore), the last name (Support), and an email address (support@transtore.app)
- Choose at least Themes (with the ability to edit Theme code), and App permissions
- Click "Send invite" to send the invitation to us.
In case you are using a Shopify basic plan, and have limited number of staff account, we are ok with a Collaborator account. Please share your Shopify domain & the code with us that will be required to send a Collaborator request from our side.
Should you need any further information, please contact us directly at support@transtore.app
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